All items ship in 5-7 business days via USPS. We offer flat rate shipping for $5 or give you the option to choose a mystery Pocket Pal ($5 value) and receive free shipping within the U.S.A.
International Shipping is available at standard USPS rates.
Custom Orders are typically sewn and shipped within 14 days.
RETURN & EXCHANGE POLICY
You may return new and unused items within 14 days of delivery for a full refund. We will also pay the cost of return shipping if the return is a result of our error (if you received an incorrect or defective item). After 14 days, we unfortunately do not offer refunds under any circumstances.
Returned items for a full refund must be unworn and unwashed. If the item appears to have been worn or if the tags have been removed, it will not be eligible for return.
Custom orders are excluded from exchange.
You should expect your refund within 15 days of your return being sent out. However in most cases store credit will be received sooner. This gives us time to receive and process the item being returned.
To begin your return process, please email us at firstname.lastname@example.org with your request and reason for the return (preference or defect).